There’s nothing more we could ask for.” RESULTS “This is by far the best system we’ve ever used, and it’s making a meaningful difference in our business.
Real-time reporting to rapidly respond to changes in list-level performance.
ClearCallerID™ DID reputation management to easily identify and replace flagged caller IDs.
Answering Machine Detection solution to increase agent talk time.
Dedicated CSM to optimize and customize configuration.
Powerful predictive dialer software with custom IVR and inbound functionality.
Agent login and logout issues and glitches leading to unacceptable downtime.
Consistent voicemail leakage harming agent morale and effectiveness.
Slow DID rotation process on former dialers leaving “Spam Likely” issues unsolved and hurting contact rates and conversions.
Paying expensive caller ID (DID) management fees.
Needed dialer with effective blended capabilities for inbound and outbound.
Based in Florida, the company’s call center employs over 200 agents who handle both inbound and outbound calls. To find out more about our integration service or to get a quote please contact us.GetHealth-e is a health insurance agency focused on connecting customers across the country with their Medicare needs. We can help your developers avoid pitfalls, as well as make suggestions that will save them time and frustration. While others have been maintained by the customers themselves.ĭo you have a custom built solution that needs to function hand in hand with VICIdial? The Vicidial Group can assist your developers with this integration, greatly speeding the process along. Some of these integrations have made it into the VICIdial code base, including things like QueueMetrics reporting integration. The Vicidial Group’s development team has successfully integrated VICIdial with dozens of applications for our customers. That is where the Vicidial Group’s integration service comes in. This greatly helps with the integration process, but sometimes you either do not have the resources or the expertise to do it yourself. Because of VICIdial’s open source nature all of the source code for it is included with an installation. VICIdial can be easily integrated with a wide variety of products, from CRM applications to special reporting tools and even complex ERP systems.
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